What to know about submitting tickets
Creation date: 2026-01-23 2:36 p.m.
Updated: 2026-01-23 2:39 p.m.
The ticket system is available to all staff (not for direct use by students or parents). School Leaders, and department heads, can submit tickets on behalf of their staff and are able to see, and update, all of their staff's tickets.
Please follow these steps before submitting a ticket:
- Check with your admin team or a tech-savvy coworker first — they may be able to resolve your issue quickly.
- Search the Knowledge Base for your problem or request; a guide may already exist.
- Choose the ticket Category that best matches your issue. Some Categories include extra fields you will need to complete.
- Don’t worry about choosing the perfect Category — submit the ticket and note if you had trouble finding the right one. That feedback helps us improve the Categories.
- Provide your preferred contact method if it isn’t email. Include a phone number, cell number, or extension if you’d like us to call or text.
- Limit each ticket to a single issue or request. If you have multiple problems, please create separate tickets.
Thank you — these steps help us respond more quickly and effectively.