Support Procedures 2

• ⇅ Ticket System FAQ

  Friday, January 23, 2026

• ⇅ What to know about submitting tickets

  Updated: Friday, January 23, 2026

Student Chromebook Repair 2

Student Chromebooks that have broken screens, won't power on, damaged keyboards, etc. Once the ticket is submitted attach the ticket number to the Chromebook.

• ⇅ Google Class Tools not working for some Students

  Updated: Wednesday, January 28, 2026 chromebook chromeos class tools google class tools

• ⇅ Powerwash a Chromebook

  Thursday, January 15, 2026 chromebook

Printing or Copier Issue 3

Print jobs failing, Printers not showing Papercut, scans failing or other configuration issues related to printing. Please note that our Copier vendor is responsible for issues with the copiers/printer themselves such as paper jams, toner replacement or printing errors. Contact them directly for such issues.

• ⇅ FollowMe Printer New

  Monday, March 9, 2026 followme print printer printing

• ⇅ Email to Print

  Thursday, January 29, 2026 email guest printing

• ⇅ How to install Printers

  Updated: Thursday, January 15, 2026 papercut print printer printing

Staff travelling out of Country 1

Request to allow access to your account while out of country.

• ⇅ International access for Staff New Updated

  Updated: Tuesday, March 10, 2026 international access out of country

Student travelling out of Country 1

Request for a student to allowed to access their account while out of country.

• ⇅ International access for Students New Updated

  Updated: Tuesday, March 10, 2026 international access out of country

Student Account Issue 1

Locked account, wrong grade level, account not created or other issues with a student's account.

• ⇅ New Student Chromebook Login Screen

  Updated: Wednesday, February 4, 2026

Attendance & School Enrollments 4

• ⇅ Transfer Student Out of School, and to another PRPS School New

  Wednesday, March 11, 2026 transfer transfer out transfer out of school transfer to transfer to another school

• ⇅ Start of Year: Transfer Student Out of School and Update Enrollment History New Updated

  Updated: Wednesday, March 11, 2026 student not returning transfer transfer out transfer out of school

• ⇅ How To View your Secondary/Concurrent Enrollments Updated

  Updated: Wednesday, March 11, 2026 concurrent enrollments secondary

• ⇅ I have a Duplicate Student in PS SIS! Now What?! Updated

  Updated: Wednesday, March 11, 2026 duplicate duplicate student powerschool sis student

PowerSchool SIS - General 2

Powerschool SIS Functionality Issue - Something's not working right

• ⇅ Using Change Student Field Values to update Next Year Grade and Next Year School in PowerSchool

  Updated: Friday, January 30, 2026 change student field values next year grade next year school powerschool sis

• ⇅ Using Level Data to Fix Invalid Scheduled Next Year Grade in PowerSchool SIS

  Updated: Friday, January 30, 2026 level data next grade next year next year grade

Courses & Marks 4

Courses, Marks, Report Cards

• ⇅ Manage which Attendance Codes Teachers can assign

  Wednesday, February 25, 2026 attendance attendance codes teachers

• ⇅ Enroll Student in Previous Year Summer Courses (After EOY Rollover) PowerSchool SIS

  Wednesday, February 25, 2026 summer summer courses summer enrollment

• ⇅ Running the SCM/CTS Validations in PS SIS

  Thursday, January 29, 2026 course marks courses cts powerschool scm sis validations

• ⇅ Enroll Students in Previous Year Summer Courses (after EOY Rollover) in PowerSchool SIS

  Updated: Wednesday, January 28, 2026 courses previous year summer summer school

Add a SIS Report/Plugin/Function 2

Wish List - Add a function/Plugin/Report

• ⇅ Run Report Cards (MBA Report Cards) New Updated

  Updated: Monday, March 9, 2026 mba mba report mba report card report report card report cards

• ⇅ Calculating the Honor Roll, and Running the Honor Roll Report Updated

  Updated: Monday, March 9, 2026 calculate honor honor roll honour honour roll

PASI Related / Core Alerts 1

Unlink a student from PASI (JK or Private ECS), Core Alerts, or other PASI related changes.

• ⇅ Upload MBA Report Cards to PASI

  Updated: Tuesday, February 24, 2026 cume file files pasi powerschool sis report cards upload

PowerSchool SIS Portal (Parent,Student,Teacher,Sub) 2

Parent Portal, Student Portal or PowerTeacher issues or question.

• ⇅ How to Set/Check the Password for the Substitute Portal in PowerSchool SIS

  Updated: Thursday, February 5, 2026 sub portal subs substitute substitute portal

• ⇅ How To Disable Courses and Marks in Parent/Student Portal

  Updated: Wednesday, February 25, 2026 hide marks parent portal powerschool

PowerSchool Enrollment 2

Issues with, or using, PowerSchool Enrollment.

• ⇅ Returning Student Registration Approval and Delivery of Records

  Tuesday, February 24, 2026 approval delivery registration returingstudents

• ⇅ New PRPS Student Registrations Approval / Confirm School Interviews for JK/K

  Tuesday, February 24, 2026 approval earlylearningcheckups newstudents registration schoolinterviewsjkandk

App Issue 2

Application not working as expected.

• ⇅ OrbitNote PDF Reader - Quick Tour

  Wednesday, February 4, 2026 orbitnote pdf

• ⇅ How to Remove an Extension From Google Chrome

  Updated: Wednesday, January 28, 2026 browser chrome extension google chrome uninstall

App Installation 1

Request to assist with installing existing software on computers.

• ⇅ How to Install Apps on Windows

  Updated: Monday, January 19, 2026 app install application application install install windows

Interactive Flat Panel Issue 1

Interactive Flat Panels (Viewsonic Boards) not powering on, touchscreen not working, casting failing or other issues directly rated the IFP (Interactive Flat Panel).

• ⇅ Common Smart Board Issues

  Monday, January 26, 2026 smart notebook smartboard

Exam Setup Assistance 1

Request help preparing or setting up exam.

• ⇅ Student Chromebook - Take a Test

  Updated: Thursday, January 15, 2026 chromebook exam exams take a test

Desk Phone Issue 1

Voicemail pin resets, broken handsets or call quality issues.

• ⇅ Setup voicemail

  Updated: Thursday, January 15, 2026 phone voicemail