Problem

Downloads fail in Google Chrome on a Chromebook.

Cause

The Chromebook may be unable to sign in to Google Drive. To confirm, open the Files app and select Google Drive. If it appears blank and displays Read-only, this is likely the cause.

This can result from an outdated ChromeOS version or a policy mismatch.

Solution

Try the following steps in order. Stop when the issue is resolved:

1. Update ChromeOS to the latest version. See How to Update ChromeOS.
2. Sync the device policies:
   • Open chrome://policy in Chrome.
   • Select Reload policies.
   • Restart the Chromebook.
3. Powerwash the Chromebook. See How to Powerwash a Chromebook.

If the issue persists, open a ticket.