Support Procedures 3

• ⇅ Can a student bring their own Laptop/Chromebook?

  Tuesday, August 18, 2026 byod chromebook personal student student chromebook

• ⇅ Ticket System FAQ

  Friday, January 23, 2026

• ⇅ What to know about submitting tickets

  Updated: Friday, January 23, 2026

General IT Issue 4

For any IT issues that don't fit neatly into a Category

• ⇅ Chrome OS: How to Change Keyboard Layout

  Updated: Wednesday, April 22, 2026 chromeos keyboard languages layout

• ⇅ Chromebook: How to change logon screen keyboard layout

  Updated: Wednesday, April 22, 2026 chromebook keyboard language layout

• ⇅ MacOS: Adjusting Keyboard Language Layouts

  Updated: Wednesday, April 22, 2026 keyboard languages layout macos

• ⇅ Windows 11: Adjusting Keyboard Language Layouts

  Updated: Wednesday, April 22, 2026 keyboard language layout

Student Chromebook Repair 5

Student Chromebooks that have broken screens, won't power on, damaged keyboards, etc. Once the ticket is submitted attach the ticket number to the Chromebook.

• ⇅ Chromebook Logon Issues New

  Monday, September 14, 2026 chromebook logon issue student chrome

• ⇅ Student Chromebook Repair Costs

  Updated: Tuesday, August 25, 2026 chromebook student chromebook

• ⇅ Update a Chromebook

  Thursday, May 7, 2026 chromebook update

• ⇅ Google Class Tools not working for some Students

  Updated: Wednesday, January 28, 2026 chromebook chromeos class tools google class tools

• ⇅ Powerwash a Chromebook

  Thursday, January 15, 2026 chromebook

Staff Computer Issue 1

Issues with staff computers such as not powering on, running slow, making weird noises or just generally not working correctly.

• ⇅ Cannot download on Chromebook New

  Friday, September 4, 2026 chromebook download

Printing Issues 3

Print jobs failing, Printers not showing Papercut, scans failing or other configuration issues related to printing. Please note that our Copier vendor is responsible for issues with the copiers/printer themselves such as paper jams, toner replacement or printing errors. Contact them directly for such issues.

• ⇅ FollowMe Printer

  Monday, March 9, 2026 followme print printer printing

• ⇅ Email to Print

  Thursday, January 29, 2026 email guest printing

• ⇅ How to install Printers

  Updated: Thursday, January 15, 2026 papercut print printer printing

Copier Repair Request 1

This category is ONLY for requesting an on-site repair for a copier, NOT printing or scanning issues. Requests entered here will be sent to NextGen and they will call back to confirm an on-site time.

• ⇅ Copier and Printer Repair Requests

  Updated: Thursday, August 27, 2026 coper repair copier printer printer repair

PC Accessories Issue 1

Issues with computer accessories such as monitors, keyboards, mice, chargers, docking stations, etc.

• ⇅ IPEVO V4K Document Camera Setup Guide

  Updated: Monday, May 4, 2026 document camera

New Staff Account 3

Request to setup an account for a new staff member. Please note that most requests must come from HR and require a staff's onboarding to be completed first.

• ⇅ Download Microsoft Outlook to receive PRPS Emails to your Mobile Device

  Monday, August 10, 2026 android email on phone iphone mobile device outlook outlook app

• ⇅ How to Set Up and Access your PRPS Outlook E-Mail via Browser

  Monday, August 10, 2026 email e-mail login outlook prps email prps outlook set up email

• ⇅ How to Set Up and Access your PRPS Outlook E-Mail via Mobile Device

  Monday, August 10, 2026 email e-mail login new account outlook prps email

Staff travelling out of Country 1

Request to allow access to your account while out of country.

• ⇅ International access for Staff

  Updated: Tuesday, March 10, 2026 international access out of country

Student travelling out of Country 1

Request for a student to allowed to access their account while out of country.

• ⇅ International access for Students

  Updated: Tuesday, March 10, 2026 international access out of country

Student Password Reset 1

Request to reset a student's password.

• ⇅ Resetting a student password New Updated

  Updated: Tuesday, September 15, 2026 logon issue password student

Student Account Issues/Questions 2

Locked account, wrong grade level, account not created or other issues with a student's account.

• ⇅ How to Export a list of Student Logins

  Monday, August 31, 2026 export logins list of logins logins print logins student student list student logins

• ⇅ New Student Chromebook Login Screen

  Updated: Wednesday, February 4, 2026

Attendance & School Enrollments 6

• ⇅ Enroll Students for Courses at another PRPS School Concurrently - SUMMER SCHOOL

  Wednesday, April 22, 2026 concurrent enrollments enroll in summer share share student summer summer courses

• ⇅ Enroll Students for Courses at another PRPS School Concurrently - Regular Year

  Updated: Wednesday, April 22, 2026 additional concurrent coulee enroll in remote enroll in remote course remote sahs secondary share south alberta

• ⇅ Transfer Student Out of School, and to another PRPS School

  Wednesday, March 11, 2026 transfer transfer out transfer out of school transfer to transfer to another school

• ⇅ Start of Year: Transfer Student Out of School and Update Enrollment History

  Updated: Wednesday, March 11, 2026 student not returning transfer transfer out transfer out of school

• ⇅ How To View your Secondary/Concurrent Enrollments

  Updated: Wednesday, March 11, 2026 concurrent enrollments secondary

PowerSchool SIS - General 4

Powerschool SIS Functionality Issue - Something's not working right

• ⇅ Set Substitute Password for PowerSchool Sub Portal

  Wednesday, September 2, 2026 sub password sub portal password subs substitute substitute password substitute portal

• ⇅ Managing Student Activities in PowerSchool SIS Admin

  Tuesday, May 12, 2026 activities activity activity management add activities add activity assign activites assign activity extracurricular extracurricular activities remove activities remove activity student activities

• ⇅ Using Change Student Field Values to update Next Year Grade and Next Year School in PowerSchool

  Updated: Friday, January 30, 2026 change student field values next year grade next year school powerschool sis

• ⇅ Using Level Data to Fix Invalid Scheduled Next Year Grade in PowerSchool SIS

  Updated: Friday, January 30, 2026 level data next grade next year next year grade

Courses & Marks 4

Courses, Marks, Report Cards

• ⇅ Manage which Attendance Codes Teachers can assign

  Wednesday, February 25, 2026 attendance attendance codes teachers

• ⇅ Enroll Student in Previous Year Summer Courses (After EOY Rollover) PowerSchool SIS

  Wednesday, February 25, 2026 summer summer courses summer enrollment

• ⇅ Running the SCM/CTS Validations in PS SIS

  Thursday, January 29, 2026 course marks courses cts powerschool scm sis validations

• ⇅ Enroll Students in Previous Year Summer Courses (after EOY Rollover) in PowerSchool SIS

  Updated: Wednesday, January 28, 2026 courses previous year summer summer school

SIS Report/Plugin/Function 4

issues with a function/Plugin/Report, or request a report/plugin/function

• ⇅ How To: Archive MBA Report Cards

  Tuesday, June 30, 2026 archive archive mba archive report archive report cards mba report cards save save mba save report cards

• ⇅ Students Missing Year-Specific Documents in PASI

  Monday, June 8, 2026 doc uploaded for current year document document types documents in current year missing documents

• ⇅ Run Report Cards (MBA Report Cards)

  Updated: Monday, March 9, 2026 mba mba report mba report card report report card report cards

• ⇅ Calculating the Honor Roll, and Running the Honor Roll Report

  Updated: Monday, March 9, 2026 calculate honor honor roll honour honour roll

PASI Related / Core Alerts 4

Unlink a student from PASI (JK or Private ECS), Core Alerts, or other PASI related changes.

• ⇅ Approve a Student Link Request

  Monday, August 31, 2026 alberta student link approve approve student link cume file out of province out of province transer

• ⇅ Out Of Province Student Record Request - Alberta Student Link

  Updated: Wednesday, September 2, 2026 cume file digital record out of province student record

• ⇅ Upload Reg Forms from Enrollment to PASI

  Updated: Friday, May 22, 2026 pasi reg forms registration registration forms upload upload reg upload reg forms upload registration forms upload to pasi

• ⇅ Upload MBA Report Cards to PASI

  Updated: Tuesday, February 24, 2026 cume file files pasi powerschool sis report cards upload

PowerSchool SIS Portal (Parent,Student,Teacher,Sub) 3

Parent Portal, Student Portal or PowerTeacher issues or question.

• ⇅ Student can't sign in to PowerSchool Student Portal - Now What?

  Thursday, April 2, 2026 portal powerschool student ps ps student portal student student portal

• ⇅ How to Set/Check the Password for the Substitute Portal in PowerSchool SIS

  Updated: Thursday, February 5, 2026 sub portal subs substitute substitute portal

• ⇅ How To Disable Courses and Marks in Parent/Student Portal

  Updated: Tuesday, April 21, 2026 disable disable marks hide marks parent parent access parent portal powerschool user access

PowerSchool Enrollment 4

Issues with, or using, PowerSchool Enrollment.

• ⇅ New PRPS Student Registrations (PT 2): Delivery and ASN Student Look Ups

  Tuesday, April 28, 2026 delivery new registration new students part 2

• ⇅ Returning Student Form: What to watch for with changes in Contacts

  Tuesday, April 7, 2026 contact deletion contacts expire contacts registration remove contact returning form returning students

• ⇅ Returning Student Registration Approval and Delivery of Records

  Tuesday, February 24, 2026 approval delivery registration returingstudents

• ⇅ New PRPS Student Registrations (PT 1): Approval and Confirm School Interviews for JK/K

  Updated: Tuesday, April 28, 2026 approval early learning early learning checkups enrollment jk k new registration new students registration school interviews

App Issue 3

Application not working as expected.

• ⇅ Help video created for OrbitNote PDF reader

  Updated: Monday, May 4, 2026 orbitnote pdf

• ⇅ OrbitNote PDF Reader - Quick Tour

  Wednesday, February 4, 2026 orbitnote pdf

• ⇅ How to Remove an Extension From Google Chrome

  Updated: Wednesday, January 28, 2026 browser chrome extension google chrome uninstall

App Installation 1

Request to assist with installing existing software on computers.

• ⇅ How to Install Apps on Windows

  Updated: Monday, January 19, 2026 app install application application install install windows

Interactive Flat Panel Issue 1

Interactive Flat Panels (Viewsonic Boards) not powering on, touchscreen not working, casting failing or other issues directly rated the IFP (Interactive Flat Panel).

• ⇅ Common Smart Board Issues

  Monday, January 26, 2026 smart notebook smartboard

Graphic Design and Branding 1

Request new graphic designs, branding kits or logo creation.

• ⇅ Email Signatures

  Updated: Thursday, June 25, 2026 email signature

Exam Setup Assistance 1

Request help preparing or setting up exam.

• ⇅ Student Chromebook - Take a Test

  Updated: Thursday, January 15, 2026 chromebook exam exams take a test

Desk Phone Issue 1

Voicemail pin resets, broken handsets or call quality issues.

• ⇅ Setup voicemail

  Updated: Thursday, January 15, 2026 phone voicemail